01322 275 402
West Hill Physiotherapy, Tower Road, Dartford, Kent, DA1 2EU [See map]
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Privacy Policy

This policy sets out the basis on which personal data collected from you, or that you provide to us will be processed by us. This policy is in addition to additional obligations relating to your personal data contained in the specific terms and conditions that you may enter into with us in respect of our services.

1. West Hill Physiotherapy and Sports Injury Clinic

West Hill Physiotherapy and Sports Injury Clinic is a company registered in England and Wales with its place of business at Tower Road (Behind West Hill House), Dartford, DA1 2EU

2. PERSONAL DATA COLLECTED FROM YOU

2.1. The personal data which we collect from you are as follows:

  • Your Name
  • Date Of Birth
  • Address
  • Telephone Number
  • Email Address
  • Relevant Medical History
  • Insurance details (if applicable)
  • (collectively, "Your Personal Data")

2.2. If you have provided us with the personal data of another person ("Third Party Personal Data") you confirm that they consent to the processing of their personal data by us and that you have informed them of our identity and the purposes (as set out herein and in any agreement between us) for which their personal data will be processed.

3. USES MADE OF YOUR PERSONAL DATA

3.1. Your Personal Data shall be kept confidential by us.

3.2. We will use Your Personal Data:

  • To enable us to provide the services which we have agreed to provide to you
  • To alert you to any product and service changes and updated information
  • For our own administration purposes.

3.3. In the event you do not wish for us to use Your Personal Data for alerting purposes, please either

Click on the "Unsubscribe" link in the emails we have sent you (if any) or email us at info@westhillphysio.co.uk and notify us of your request for us not to contact you.

3.4. We shall not pass Your Personal Data to any third party for marketing purposes (including our marketing affiliates and partners) unless we have procured your express consent to do so.

4. RETENTION OF YOUR PERSONAL DATA

4.1. In respect of Your Personal Data for which we are the Data Controller (as defined in the Data Protection Act 1998 (the "Act") we will comply in all regards with our obligations under the Act including taking all appropriate measures to ensure that any Your Personal Data is kept secure and kept for only so long as is necessary for the purposes set out in this Policy.

4.2. In respect of Your Personal Data for which you are the Data Controller and we are the Data Processor (as defined in the Act), we will comply in all regards with our obligations under the Act, including complying with the detailed obligations set out in the relevant terms and conditions that we have agree with you.

4.3. If Your Personal Data changes, please notify West Hill Physiotherapy by contacting us by writing to Tower Road (Behind West Hill House), Dartford, DA1 2EU or emailing us at info@westhillphysio.co.uk. We will update Your Personal Data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.

5. YOUR RIGHTS

5.1. You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected. If you wish to contact us for these purposes, please email us at info@westhillphysio.co.uk.

5.2. The website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. DISCLOSURE OF YOUR INFORMATION

6.1. We may disclose Your Personal Data to any member of our practice.

6.2. We may disclose Your Personal Data and/or Billing Information to third parties only in the following limited situations:

  • If we receive a signed consent by you from a third party relevant to prior or further treatment.
  • If we need to refer you on to a consultant or write to your GP (we will obtain written consent from you before we do so)
  • if we are under a duty to disclose or share Your Personal Data in order to comply with any legal or regulatory obligation, or in order to enforce any of our agreements; or to protect the rights, property, or safety of West Hill Physiotherapy, our customers, or third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and debt collection.

7. CHANGES TO OUR PRIVACY POLICY

7.1. Any changes we may make to this Privacy Policy document in the future will be notified to you using our Website.

8. CONTACT DETAILS

Please direct any queries about this Privacy Policy to

West Hill Physiotherapy and Sports Injury Clinic
Tower Road (Behind West Hill House)
Dartford
DA1 2EU


For more information or to book an appointment please call 01322 275 402 or email info@westhillphysio.co.uk. Alternatively please feel free to complete the form below.
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